Privacy Policy

Effective Date: June 4, 2025 | Last Updated: June 4, 2025

1. Introduction

AOne Comfort ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.aonecomfort.com.au (the "Service"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Service.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates.

2. Information We Collect

7.2 Correction and Update

You have the right to request that we correct any inaccurate personal information and update any incomplete personal information we hold about you.

7.3 Deletion

You have the right to request that we delete your personal information, subject to certain exceptions such as compliance with legal obligations or the establishment, exercise, or defense of legal claims.

7.4 Restriction of Processing

You have the right to request that we restrict the processing of your personal information under certain circumstances, such as when you contest the accuracy of the data or object to our processing.

7.5 Objection

You have the right to object to our processing of your personal information for direct marketing purposes or when we rely on legitimate interests as the legal basis for processing.

7.6 Withdrawal of Consent

Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

8. Third-Party Websites

Our Service may contain links to third-party websites, including Amazon.com.au where our products are sold. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies only to information collected by our Service.

9. Children's Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from children under 13 without verification of parental consent, we will take steps to remove that information from our servers.

10. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside Australia and choose to provide information to us, please note that we transfer the data, including personal information, to Australia and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

11. Marketing Communications

With your consent, we may send you marketing communications about our products, services, and promotions. You can opt-out of receiving marketing communications at any time by:

  • Clicking the "unsubscribe" link in any marketing email
  • Contacting us directly using the contact information below
  • Adjusting your communication preferences in your account settings (if applicable)

Please note that even if you opt-out of marketing communications, we may still send you transactional or administrative messages related to our Service.

12. California Privacy Rights

If you are a California resident, you have additional privacy rights under the California Consumer Privacy Act (CCPA). These rights include the right to know what personal information we collect, the right to delete your personal information, the right to opt-out of the sale of your personal information (we do not sell personal information), and the right not to be discriminated against for exercising your privacy rights.

13. European Privacy Rights

If you are located in the European Economic Area (EEA) or United Kingdom, you have additional rights under the General Data Protection Regulation (GDPR). These include the right to data portability, the right to lodge a complaint with a supervisory authority, and enhanced rights regarding automated decision-making and profiling. We process personal data based on legitimate interests, performance of a contract, compliance with legal obligations, or your consent.

14. Australian Privacy Principles

We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). This includes ensuring that personal information is collected fairly and lawfully, used and disclosed only for the purposes for which it was collected (unless you consent otherwise), kept secure, and kept accurate and up-to-date. If you believe we have breached the APPs, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

15. Do Not Track Signals

Some browsers have a "Do Not Track" feature that lets you tell websites that you do not want to have your online activities tracked. Currently, our Service does not respond to browser "Do Not Track" signals, but we do provide you with options to manage cookies and tracking technologies as described in this Privacy Policy.

16. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational, legal, or regulatory reasons. When we make material changes, we will notify you by revising the "Last Updated" date at the top of this Privacy Policy and, in some cases, we may provide additional notice (such as adding a statement to our homepage or sending you a notification).

17. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

AOne Comfort
Attention: Privacy Officer
Melbourne, Victoria, Australia

For data protection inquiries or complaints, you may also contact the Office of the Australian Information Commissioner (OAIC) at:
Website: www.oaic.gov.au
Phone: 1300 363 992
Email: enquiries@oaic.gov.au

18. Consent

By using our Service, you consent to our Privacy Policy and agree to its terms. If we make material changes to how we process your personal information, we will seek your consent where required by applicable law.